Refund policy

Returns & Refund Policy

At Renda Nueva Era, our goal is to offer you top quality products and exceptional customer support. Your satisfaction is our priority, which is why we have a 30-day guarantee. If you are not satisfied with your purchase for any reason, please contact us through our contact page.

Cancellation Policy

Please note that any modification or cancellation of an order must be made within 24 hours of placing it. After this period, we may not be able to fulfill your request, as the order may have entered processing. If you cancel within 24 hours, your refund will be processed within 10 business days.

Return Policy

We offer a 30-day return period for unused items returned in their original packaging. However, we do not issue refunds for items that are used, worn, or damaged due to normal wear and tear or misuse. If you return an unapproved item without a valid reason or outside of the 30-day window, we reserve the right to charge a restocking fee of up to 25% of the purchase price.

To initiate a return, email us within 30 days of delivery, providing your order number and the reason for the return. Our team must approve all returns before you send the product back. Items must be returned in their original packaging and in an unused condition. Include your order number and shipping name in your return package for swift processing. Customers bear the return shipping costs, except for items damaged upon receipt. Shipping costs are non-refundable.

Upon receiving your return, it may take up to 10 business days for us to inspect the item(s). Once we confirm that the items are in good condition, please allow up to 40 business days from the confirmation date for the refund process. If you have not received your refund after we have confirmed processing and successful refund, please contact your financial institution.

We do not issue refunds for items that are used, worn, or damaged due to normal wear and tear or misuse.

All refunds are processed in United States Dollars ($USD) according to the original purchase. Please note that customers are responsible for any fees associated with foreign currency transactions or exchange rates.

Product Concerns

We take product safety very seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all resources available on our website. Failure to do so may result in harm or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us through our contact page. We will assist you in addressing any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Shipping-damaged packaging, such as dented boxes, etc., with an undamaged product is not considered damage.

If your item arrives damaged, please notify us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We do not refund or accept returns for items damaged by normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we cannot be held responsible for shipping or delivery delays that are beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.